eBook FAQ

Lonely Planet ebooks and Mobile Apps FAQs

Below is a list of the most frequently asked questions relating to Lonely Planet ebooks and mobile apps. If you have any other questions or suggestions please contact us.

You may also find useful information via the websites of the numerous eBook and app retailers.

  • What is an eBook?

    An eBook is an electronic version of a book that can be viewed on an eBook reader (often called an e-reader or eBook device), tablet or computer.

  • What is the difference between Lonely Planet ebooks and Lonely Planet mobile apps?

    Lonely Planet offers ebooks and Apps. While both are designed to enhance your travel experience they are different with regard to content and functionality.

    ebooks are electronic versions of our books that can be viewed on an eBook reader, computer, a tablet or a smart phone. While Lonely Planet ebooks include additional features that this technology enables, they have the same content and similar styling as our books. They are perfect for inspiration, planning your trip and making decision when on the road.

    Mobile apps (applications) are software applications that are typically designed to run on smartphone's (such as iPhones and Android devices) and tablets (such as iPad and Android tablets). App content is not typically structured in a page format like books or ebooks.

    Lonely Planet has hundreds of city guides in the Guides by Lonely Planet app for iPhone and Android – perfect for when you are on-the-go. They include our authors’ reviews of recommended ‘points-of-interest’ that are also integrated with Lonely Planet maps. Using a smartphone’s built-in location tracking, you can find where you are and how to get to all the great things around you—without going online, or incurring data roaming fees. This is fantastic for when you are on-the-road; however, unlike our books (and ebooks), they do not include a large amount of background and planning information.

    Lonely Planet apps are the perfect companion to your guide book (or eBook). You can check them out in more detail here.

  • What are the Digital Guides that are available for sale on lonelyplanet.com shop?

    Lonely Planet digital guides are available via Lonely Planet's Shop. When you purchase a digital guide, Lonely Planet will give access to download a PDF (all devices), an epub file (for Apple, Nook, Kobo) and .mobi file (for Kindle devices). We will include instructions on how to load to your electronic device. Ebooks purchased via Lonelyplanet.com do not have DRM (digital rights management) so you can view your ebooks on any device that supports epub, pdf or mobi.

    Stand-alone chapters are only available as PDF files, viewable on e-readers, tablets, smart-phones and PCs. As these are PDF files, they do not include the same level of functionality as our ebooks.

  • What can ebooks offer over traditional print books?

    eBook technology enables publishers to include content and functionality that is not possible in a print book. This may include the ability for the user to:

    • Access video and audio
    • Increase the size of images and fonts
    • Type in keywords to search a publication, or look-up in the dictionary
    • Add comments and notes to a page
    • Jump from page to page via links within the content
    • Follow links to external websites

    eBook readers are also compact, light, and can store thousands of books. You can also easily purchase titles online or directly via the eBook reader.

  • What features do Lonely Planet ebooks include?

    Lonely Planet ebooks include various features , such as:

    • Full colour images and Lonely Planet styling
    • “Pinch and zoom” to zoom-in for greater detail on maps and images
    • Google maps integration so you can pinpoint points-of-interest and use Google maps functionality to plot your route and time required (requires internet connection)
    • Detailed hyperlinking enabling you to seamlessly flip between pages, jump between maps and reviews, or visit the websites of places we recommend (internet required to view external website)
    • Search functionality
    • Notes and bookmark capability
    • Audio, so you can listen to foreign language phrases (Audio Language Guide products only)

    Note, not all Lonely Planet ebooks have all of these features, nor do all e-reader devices support all of these enhancements. The actual functionality depends on two things:

    • The type of product. For example, only our Audio Phrasebooks have audio. It is important to check the product description when you purchase an eBook to see the enhancements and functionality for that particular title.
    • The e-reader device you are using. Be aware of the functionality of your e-reader device. Some e-readers (such as early versions of eReaders) do not support colour or audio. As such, you would not be able to view full colour images or hear audio in some of those early device iterations.
  • How do the maps work within Lonely Planet ebooks?

    Maps are an important part of any Lonely Planet guidebook. As such, we have done a few things to ensure the best user experience taking into account the different capabilities of the various e-readers and devices.

    • Most Lonely Planet eBook maps are created in full colour and are also scalable, so you can zoom in for greater detail.
    • We have included hyperlinks so you can jump to-and-from the maps and ‘points-of-interest’ reviews.
    • Most guides also include Google maps integration. This enables you to immediately pinpoint the location of a ‘point-of-interest’ as well as your own location. You can then use Google map functionality to plot your best route and estimate time and distance. Internet connection is required to use Google maps.
    • Given that some (generally older) e-readers have limited functionality we also include links where you can download for free full colour maps as PDFs at http://media.lonelyplanet.com/ebookmaps. These can be viewed on numerous devices or printed.
  • What hardware do I need to read an eBook?

    There are various devices and hardware that you can use to read an eBook. These include:

    • e-readers—including Amazon’s Kindle, Barnes & Noble’s NOOK, Kobo
    • Tablets—including iPad, Kindle Fire, NOOK, or any tablet that runs the Android operating system
    • Smart phones—including iPhone iOS and Android devices
    • PCs and laptops

    An exhaustive list of eBook readers is available at Wikipedia.

  • If I have a specific e-reader device, do I need to purchase from a specific retailer?

    If you purchase an eBook on lonelyplanet.com, you can use whatever device you have – we have taken off digital rights to give travelers the flexibility to access content when they want it and how they want it. However, if you purchase an eBook via a specific acct. (for example, Amazon or Apple), you will only be able to access your eBook via that company’s device or ereading app. For example:

    • ebooks purchased via the iBookstore (Apple) can only be viewed on iPad, iPhone and iPod Touch devices
    • You can read ebooks from many retailers (such as Amazon or Barnes & Noble) on your iPad, however you must first download the relevant ereading app (such as Kindle or NOOK).
    • While an eBook you buy from one retailer may be readable on numerous devices, they are often optimized for a specific device.
  • What is the best eBook reader for Lonely Planet ebooks?

    Lonely Planet ebooks are graphic intensive and include enhanced functionality; they are best experienced on tablets that offer full colour, enable audio and have wi-fi capability.

  • What Lonely Planet tiles are available as ebooks?

    All guidebooks are available as eBook and we’re continuing to expand our eBook range.

    Currently we offer ebooks across the entire Lonely Planet range, including:

    • Country guides
    • Region guides
    • City guides
    • Chapters from various guides
    • Discover country guides
    • Encounter city guides
    • Audio Phrasebooks
    • Travel literature
    • Travel pictorials (coffee table books)

    To find the product you are interested in, simply visit your preferred retailer and search for the Lonely Planet eBook.

  • Do I need the internet to use Lonely Planet ebooks?

    No, you do not need the internet when using Lonely Planet ebooks but you will wi-fi to download an eBook. While our ebooks are designed to be used offline we have included some additional functionality that you can use if you do have an internet connection including:

    • External links to places of interest that are featured in the eBook. For example you could click directly on a hyperlink next to a gallery review to go to the gallery website for further information.
    • Google maps integration. In addition to using Lonely Planet maps (which work offline) you can also pinpoint Lonely Planet reviewed points-of-interest on Google maps. This will enable you to use Google map functionality such as plotting the most direct route and time to the destination from your current location.
  • My eBook is slow to respond especially after I download it - what can I do?

    Due to the amount of content, maps and images, some of the Lonely Planet ebooks are quite large files. As such, you may experience some delays in first using/opening your eBook. Here are a few tips to avoid such issues.

    1. Ensure that the eBook is fully downloaded to your device. It is important that the eBook is completely installed on your device before you try to open it. This may take a few minutes due the size of the files, so please be patient. If you are experiencing problems purchasing an eBook directly from your device (using Wi-Fi), we recommend you purchase the eBook via your computer, and then connect your computer to your device to transfer.
    2. Wait for the eBook to fully load before flipping through the pages. When you open or launch an eBook it takes a little time to load. It is important that you wait for the eBook to completely load before interacting with the product. Keep in mind that the eBook will also need time to reload if you move the device from portrait to landscape (or vice-versa), or if you change the font size.
    3. Ensure you have the latest software installed on your device. Be sure to check that you have the latest eReader software (or app) installed on your device. For example, if you are looking at an eBook purchased on the Apple iBookstore, ensure you have the latest version of iBooks installed on your iPad.

    If you have already installed an eBook and are experiences problems, remove the eBook from the device and then reinstall ensuring you follow the steps above. If you are still encountering problems please contact us.

    Still have some questions, queries and comments? We’d love to hear from you. Simply contact us.

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